As an independent patient advocate, I work for YOU and am on YOUR side.

Joy provided invaluable expertise and knowledge

My husband and I owe a huge debt of gratitude to Joy for her guidance throughout our journey of recovery and rehabilitation following a serious accident. We were both life-flighted to the ER and then hospitalized after treatment and surgeries. I was in the trauma unit for a week and my husband, who sustained multiple grievous life-threatening injuries including amputation of his lower left leg, was in ICU for just a few days shy of a month. Joy provided invaluable expertise and knowledge overseeing our treatment and care. She intervened and prevented me from being prematurely discharged after multiple transfusions and a lack of adequate labs to ensure safe dismissal. She stayed in close contact with my husband’s doctors and care team, making sure each test and treatment step was done exactly when and how it should be. She was able to draw on her knowledge as well as the experience and expertise of contacts in her network of providers in several specialties. Joy battled the insurance company without giving up after initial denials to ensure that he was transferred to a facility that could provide the physical, occupational, speech, and psychological therapies he required for a complete recovery, as opposed to the nursing home environment they preferred. Her success in that endeavor is responsible for the level of a return to normal life he has achieved. She didn’t stop once we were home either. She helped us obtain the medical devices we needed to set up a handicap-accessible environment and directed us to local prosthetists and physical therapy providers. In addition to all the hands-on assistance, Joy also ran an online thread of communication with our family members to keep everyone updated on our progress. Her dedication and determination are equal only to her care and commitment to obtain the best possible outcome for each individual she advocates for.