At Peach Health Advocates We Value People, Compassion, Integrity, Patient-safety, and Service
Joy Moses, RNPA
A Personal Health Advocate Serving Patients and Families in Georgia
Our Goal is To Help Everyone Access Quality, Personalized Healthcare
Joy Moses is an experienced Registered Nurse with over a decade of experience in hospital intensive care, rehabilitation of spinal cord and brain injuries, home health care, and end-of-life care. She believes that every person is deserving of the best quality of care available. Her passion is providing education and self-empowerment to her clients, helping them to be their own best advocates.
Her Role As Daughter and Advocate
In 2023, Joy experienced firsthand the difficulties of navigating our healthcare system when both of her parents were in a serious motorcycle accident. She assumed the role of daughter and advocate, assisting her parents in their recovery journeys, and quickly realized that despite all her years of experience as a nurse, nothing truly prepares you to be an advocate for a loved one. She is deeply committed to helping others in similar situations. This is why she created Peach Health Advocates. Her mission is to help everyone access quality, personalized healthcare.
Our Values
We aspire to be a trusted partner in the delivery of healthcare for all people, regardless of background.
We will deliver compassionate and thoughtful service to all individuals and their families.
We will work collaboratively with providers, patients, and family members to ensure clear communication, achievement of our client’s goals, and optimal outcomes.
We will continue to grow our knowledge base, staying current with treatments and technologies to best serve all who employ our services.
We will deliver exceptional service and be the premier partner of choice for patient advocacy in the communities we serve.
Ready to Feel Safe, Heard, and Understood?
When you meet and work with Joy at Peach Health Advocates you will see her tenacity for performing research, education, and utilizing her critical thinking, creativity, and problem-solving. She provides unparalleled support utilizing her compassion, empathy, and communication skills to advocate for others through her diplomatic approach with the clients, families, and caregivers she serves as well as when she interacts with other healthcare professionals. Her approach promotes harmony and understanding amongst all parties while still accomplishing unsurpassed advocacy for her clients. You will feel safe, heard, and understood when working with Joy as your advocate. Joy’s vision is to deliver exceptional patient advocacy services and to be your partner in health.
Behind the Meaning of Peach Health Advocates
Peach was my trail name as my family and I section hiked the Appalachian Trail, and the moniker represented my home state of Georgia. The name reminds me that the path isn’t always easy, but the rewards for perseverance and taking the next steps are often great and well worth the struggle. It reminds me that I can do hard things, I have what it takes to keep pushing along. The section hike, much like building a business, took years to accomplish and a great deal of planning and logistics to pull off. There were times when finishing seemed impossible to imagine. There were times when we had to enlist the help of others to meet our needs and goals, and times when there was no one to rely on but ourselves. Every day you had to face your challenges, find your motivation, and remember your “why”. Then set a goal and start working towards it, adjusting as necessary to get it done, one step at a time. The relationships built with fellow hikers were a highlight of each trip, and you encountered people from all walks of life out there on the trail, and every person had value. Being out there encouraged me because I learned that there is still more goodwill and good people in the world than not, despite what the media reports on most.
My Path to Patient Advocacy
Throughout my career in health care in various settings, I have noticed discrepancies in the delivery of services for clients who had an active, present advocate and those who did not. Each patient had family who loved and cared for them and did the best they could to advocate for their loved one, but circumstances and life caused this to look different for individuals. While the patients who had very involved family members always present during their therapy and other care got every moment of care allotted to them, achieved overall better outcomes, and had fewer complications and re-hospitalizations, the patients who did not have a consistent family presence overseeing their care generally got less than their allotted time actually doing therapy, had less than ideal outcomes and more complications requiring additional hospitalization time. The reasons for the discrepancies in advocate presence varied, from having young, dependent children at home, to having to continue working to support the household, to living long distance, among others. It certainly did not stem from a lack of caring or desire to be present, simply that they could not. Due to this, I had already begun to look into patient advocacy, having no idea if it was actually something that even existed officially. I did some research and was delighted to discover that the role of patient advocate was indeed a real thing!
When my parents were in a motorcycle accident, I was suddenly thrust into the role of caretaker/manager/advocate and all things that come with the role. This simply served to illustrate to me that help was needed to navigate our complex healthcare system. Although I’d been a nurse for over 10 years at that point, it soon became quite clear to me that I had no idea how to navigate the greater healthcare “system” and get the care I knew my parents needed to reach their desired and optimal outcomes. It was a very frustrating and humbling experience. As I wrestled with this day after day for months, I got a real feel for it from “the other side” of healthcare and it was not very positive. I just knew there had to be a better way and desperately wished for someone – anyone – to help me navigate my way through this. It was through this experience that my resolve was solidified and my passion found its pathway to make a difference. I knew that I needed to set aside my fears (of the unknown, of taking a risk) and pursue this path that now felt like a calling. I felt, in my heart, that I could make a difference and save someone else the stress I was under during this time. I would become a patient advocate and help people get the quality of care that I feel every single person deserves. Thus began my journey…and I have determined that, though I may not be able to change the world, I am resolved and committed to changing as many individuals’ worlds as I can reach in my time.
